🚚 Shipping Policy
We aim to provide fast, reliable, and affordable delivery both locally and internationally. Please read the details below before placing your order 👇
📦 Who We Use to Ship
🇿🇦 South Africa
We automatically select the best courier for your area based on price and efficiency — this helps us keep our delivery costs low for everyone.
Our courier partners include:
- RAM
- Internet Express
- MTE Express
- Skynet
- The Courier Guy
⏱ Delivery Time: 3–5 business days (these are estimates based on previous history)💸 Flat Fee: R89.90
🎉 FREE shipping on orders over R700
We outsource shipping and courier services, service delays are rare but can be experienced and are out of our control, shipping fee's are non refundable once goods have been shipped
🌍 International Shipping
We use FedEx Express
⏱ Delivery Time: 5–7 business days
❓ Special Shipping Requests
🚛 Want to use your own courier?
No problem — just email us and we’ll assist.
👉 Please note: this may involve additional costs (example you do not want to use our selection based on "best cost for your area")
📍 Prefer delivery to a collection point?
We default to door-to-door delivery, but we can assist with collection points.
👉 Simply email us and we’ll do our best to help
⏳ Late Delivery Queries (Important)
Local deliveries are considered within normal delivery time for up to 5 working days after dispatch.
👉 What you need to know:
- Please contact us only after 5 working days if your parcel hasn’t arrived
- Couriers do not accept investigations within this period
- Once the 5 days have passed, we will step in and assist immediately
⚠️ Delays in reporting late deliveries may limit our ability to investigate
🏠 Customer Responsibility (Very Important)
To ensure smooth delivery, please provide:
✅ Full and accurate address:
- Street number & name
- Suburb/area (not just city)
- Postal code
📞 A valid contact number (couriers may call you)
🏡 If your area is hard to find:
- Add landmarks or extra instructions to help the driver
✏️ Address Changes
- All address changes must go through us
- Couriers usually do not accept changes directly from customers (for security reasons)
👉 We are the only party who can update delivery details
📬 Delivery & Handover Rules
A delivery is considered successful once it arrives at the address provided at checkout.
📦 Couriers may hand the parcel to:
- Family members
- Colleagues
- Reception/security
- Anyone at the address who confirms your name
👉 Once delivered, responsibility transfers to the recipient
🔁 Failed Delivery Attempts
If you’re unavailable:
- Couriers will attempt re-delivery
- Multiple failed attempts may result in return to sender
⚠️ Please note:
- Courier fees are non-refundable
- Reshipping will require an additional fee
- Refunds (if applicable) will follow our Refund Policy
🔎 Tracking Your Order
- You’ll receive a tracking number via email once your order is dispatched
- You can track your parcel at any time using the link provided
📊 Our couriers successfully deliver ~98% of orders without issues — but we’re always here to help if needed 👍
📧 Contact Us
We’re here to make sure your order reaches you safely and smoothly 🙌
