Shipping Policy
We aim to provide fast, reliable, and affordable delivery both locally and internationally. Please read the details below carefully before placing your order.
1. Local Shipping (South Africa)
Rates: From R89 to R95, depending on your location.
Delivery Time: 3–5 working days after processing. In many cases, delivery may be quicker depending on courier workload.
Free Shipping:
Orders of R700 or more qualify for free shipping within South Africa.
(This threshold may change in future due to rising courier costs and inflation. Any changes will be reflected in this policy.)
Queries on Late Shipments (Important)
Local deliveries are considered within lead time for up to 5 working days after dispatch.
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Customers must notify us once the 5-working-day delivery window has expired if a parcel has not yet been delivered.
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We are unable to open courier investigations or queries before this period has passed, as couriers do not accept claims within the active delivery window.
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Once the 5 working days have elapsed and you have contacted us, we will liaise with the courier on your behalf.
📧 Email: info@shopminoxidil.com
Failure to notify us within a reasonable time after the lead time has expired may limit our ability to investigate courier-related issues.
2. International Shipping
Rates: Calculated automatically at checkout before payment.
Couriers Used: FedEx, DHL, and other reputable international carriers.
Delivery Time: 5–7 working days after processing (excluding customs delays).
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or clearance fees imposed by your country.
These charges are not included in our shipping fees and remain the customer’s responsibility.
3. Customer Responsibility for Delivery
To ensure smooth delivery, customers must provide:
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A complete and accurate delivery address, including:
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House/building number and street name
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Suburb or area (do not list only the city name)
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Postal code
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A valid and reachable contact number for courier communication
If you live in a rural or undeveloped area with limited street access, please provide clear landmarks to assist the courier driver.
Address Changes
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Any address changes must be requested directly through us.
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Most couriers will not accept delivery changes from the recipient to prevent fraud or theft.
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As the sender, we are the only party authorised to instruct the courier to amend delivery details.
4. Delivery & Handover Rules (Legally Binding)
Courier delivery is deemed successful when the parcel is delivered to the correct address provided at checkout.
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Couriers are authorised to hand over parcels to any responsible person present at the delivery address, including:
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Family members
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Colleagues
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Reception or security staff
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Any individual who confirms knowledge of the recipient
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Once delivery has occurred at the provided address, liability transfers to the recipient, and the delivery is considered legally complete, even if the parcel was accepted by someone other than the named customer.
5. Failed Delivery Attempts
If you are unavailable during delivery:
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Couriers will attempt re-delivery.
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Repeated failed attempts and unresponsive contact numbers may result in the parcel being returned to sender.
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Courier fees are non-refundable.
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If a parcel is returned, additional courier fees will apply for resending.
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If you choose not to have the parcel resent, any refund will be processed in accordance with our Refund Policy.
6. Tracking
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Once dispatched, a tracking number will be emailed to you.
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Customers are encouraged to self-track their orders using the tracking link provided.
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Our courier partners successfully deliver approximately 98% of shipments without issue, but we remain available to assist where necessary.
7. Deliveries to Townships & High-Risk Areas (PARGO Rule)
Due to a rise in courier vehicle hijackings and insurance restrictions in certain areas, some couriers have limited or suspended door-to-door deliveries in high-risk zones.
To ensure safe and reliable delivery, we utilise PARGO, a trusted parcel-collection network (including Clicks, FreshStop, Caltex, and other partner stores).
How It Works
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Place your order as normal on our website.
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If your address falls within a restricted zone, your parcel will be automatically routed to a PARGO collection point.
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You will receive an SMS and/or email with collection details once the parcel arrives.
This method has proven to be the safest and most reliable option in affected areas.
Alternative Door-to-Door Option (High-Risk Areas)
If you prefer door-to-door delivery instead of PARGO:
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Additional courier charges apply (typically ±R200).
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Delivery cannot be guaranteed, even at the higher rate.
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In some cases, couriers may still require collection from a police station or secure point.
Due to these risks and costs, standard R89 delivery does not apply to this option.
If requested, we will provide a custom delivery quote before dispatch.
8. Contact Us
We are committed to ensuring your order reaches you safely.
📧 Email: info@shopminoxidil.com
