Shipping Rates and Policy

Shipping Policy

We aim to provide fast, reliable, and affordable delivery both locally and internationally. Please read the details below carefully before placing your order.

1. Local Shipping (South Africa)

  • Rates: From R89 to R95, depending on your location.

  • Delivery Time: 3–5 working days after processing. In many cases, delivery may be quicker depending on the courier’s workload.

  • Free Shipping: Orders of R700 or more qualify for free shipping within South Africa. (This threshold may change in future due to rising courier costs and inflation, and this policy will be updated accordingly.)

  • Queries on Late Shipments: Please only contact us after 5 working days have passed. We must allow this period before we can open a query with the courier. Once raised, we will liaise with the courier on your behalf. (email us: info@shopminoxidil.com)

2. International Shipping

  • Rates: Calculated automatically at checkout before payment.

  • Couriers Used: We make use of reputable companies such as FedEx or DHL.

  • Delivery Time: 5–7 working days after processing.

  • Customs & Import Duties: International orders may attract import duties, customs charges, or taxes as per your country’s regulations. These charges are the customer’s responsibility and are not included in our shipping fees.

3. Customer Responsibility for Delivery

To ensure smooth delivery, customers must provide:

  • A complete and accurate delivery address including:

    • House/building number and street name

    • Suburb or area (do not list only the city name if you live in a large city)

    • Postal code

  • A valid telephone number for courier contact.

  • You are able to make special delivery requests if required (example: leave at reception/security)

If you live in a rural or undeveloped area (no clear street names), please:

  • Provide landmarks to assist the driver.

If you are unavailable during delivery attempts:

  • Couriers will retry delivery.

  • Repeated failed attempts (and no response to calls) may result in the parcel being returned.

  • Courier costs are non-refundable. If the parcel is returned, you will be required to pay additional courier costs for resending.

If you choose not to have the order resent, a refund will be processed according to our Refund Policy.

4. Tracking

  • Once your order is dispatched, a tracking number will be sent to you via email.

  • You can self-track the shipment by clicking the tracking link provided.

  • Our partner couriers currently deliver 98% of orders without issue, but we remain available to assist with any delays.

5. Contact Us

We are here to assist and ensure your order reaches you. For any shipping-related queries, please contact us at info@shopminoxidil.com.


 

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