Returns, Refunds and Cancellations Policy

Cancelations, Returns and refunds

If goods are delivered in a damaged state, inform us via email within 1 day of receiving, we will make arrangements to replace the product with you

Changed your mind and would like to cancel the order before delivery to you?.. depending on where the process is, you might be liable for admin fee's and courier fee's incurred. 

Due to the medical nature of the product we are no longer accepting returns after the package has been opened.

Courier fee's are non refundable, this includes instances where the courier returns the order due to them not locating you. To resend the order will require you to pay for additional courier costs.

Returns are arranged by us in the form of a collection, no returns will be accepted without prior communication with us

Refunds for returns are only processed once the goods have arrived back at our warehouse and inspected

1) Courier fee's (delivery and collection charges) are non refundable

2) Admin fee's will be charged on cancelations to cover administrative costs such as payment gateway fee's that are charged on you using a payment gateway

For using payfast we will charge up to 5% of total order value for refunds

In the Case where Payflex - PayLater facility was used to make the payment the non refundable portion is 7% of the total order.

REFUNDS due to Abusive ordering, The website warns of over ordering, and advises users to their limits of ordering, resale of goods are strictly prohibited, those found to be placing multiple orders will not get full refunds due to payment gateway fees that are non-refundable, a 5 % admin fee will be deducted from the refund of those abusing QTY limits, as well as a permanent ban from purchasing from the shop.