Cancelations, Returns and refunds
If goods are delivered in a damaged state, inform us via email within 1 day of receiving, we will make arrangements to replace the product with you
Changed your mind and would like to cancel the order before delivery to you?.. depending on where the process is, you might be liable for admin fee's and courier fee's incurred.
Due to the medical nature of the product we are no longer accepting returns after packages have been opened or used
Returns are arranged by us in the form of a collection, no returns will be accepted without prior communication with us
Refunds for returns are only processed once the goods have arrived back at our warehouse and inspected
1) Courier fee's (delivery and collection charges) are non refundable
2) Other Non Refundable Admin fee's (including but not limited to Payment gateway fee's)
Payment gateway fee's are non refundable, using payment gateways to make payment results in admin fee's we pay over. These are costs we do not recover when processing refunds
Instant payment (EFT or CARD) using: Payflex, Payfast or OZOW: This amounts to 3% of the total cost of the sale
In the Case where Payflex - PayLater facility was used to make the payment the non refundable portion is 7% of the total order.